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TindaMo

Community Guidelines

Building a safe, respectful, and inclusive community for everyone

Community First, Always

These guidelines help us maintain a welcoming, safe, and positive environment where everyone can trade, connect, and build meaningful relationships with their neighbors.

1. Welcome to Our Community

Welcome to TindaMo! Our community is built on trust, respect, and mutual support. These Community Guidelines help create a safe, inclusive, and positive environment for everyone to connect, trade, and build meaningful relationships.

By participating in our community, you agree to follow these guidelines and contribute to making TindaMo a welcoming space for all users.

Our Mission: To foster a community where everyone feels safe, respected, and valued while engaging in meaningful connections and transactions.

2. Our Core Values

Our community is guided by these fundamental values:

2.1 Respect

Treat all community members with dignity and respect, regardless of their background, beliefs, or opinions. Personal attacks, harassment, and discriminatory behavior have no place in our community.

2.2 Honesty

Be truthful in all your interactions. Provide accurate descriptions of items, be transparent about conditions and pricing, and honor your commitments.

2.3 Safety

Prioritize the safety and well-being of all community members. Report suspicious activity, follow safety guidelines for transactions, and help create a secure environment.

2.4 Inclusivity

Embrace diversity and welcome people from all walks of life. Our community is stronger when we celebrate our differences and support one another.

3. Acceptable Behavior

We encourage behavior that promotes a positive community experience:

3.1 Respectful Communication

  • Use polite and courteous language in all interactions
  • Listen to others and consider different perspectives
  • Provide constructive feedback when appropriate
  • Resolve conflicts peacefully through dialogue

3.2 Fair Trading

  • Provide accurate and detailed item descriptions
  • Use clear, recent photos of items for sale
  • Respond promptly to inquiries and messages
  • Honor agreed-upon prices and terms
  • Complete transactions in a timely manner

3.3 Community Support

  • Help newcomers understand the platform
  • Share useful tips and experiences
  • Report inappropriate content or behavior
  • Participate in community discussions constructively

3.4 Privacy Respect

  • Respect others' personal information and privacy
  • Don't share private conversations without permission
  • Use the platform's messaging system for initial contact

4. Prohibited Behavior

The following behaviors are strictly prohibited and may result in account suspension or termination:

4.1 Harassment and Abuse

  • Bullying, intimidation, or threatening behavior
  • Personal attacks based on identity, appearance, or beliefs
  • Unwanted sexual advances or inappropriate content
  • Stalking or persistent unwanted contact
  • Doxxing or sharing personal information without consent

4.2 Dishonest Practices

  • Posting fake or misleading item descriptions
  • Using stolen or copyrighted images
  • Price manipulation or fraudulent pricing schemes
  • Creating multiple accounts to circumvent restrictions
  • Leaving false reviews or ratings

4.3 Illegal Activities

  • Selling prohibited, illegal, or regulated items
  • Money laundering or other financial crimes
  • Facilitating illegal transactions
  • Violating intellectual property rights

4.4 Platform Abuse

  • Spamming or excessive self-promotion
  • Using automated tools or bots
  • Attempting to hack or compromise the platform
  • Circumventing security measures or restrictions

5. Content Standards

All content shared on TindaMo must meet our community standards:

5.1 Appropriate Content

  • Keep all content family-friendly and appropriate
  • Use clear, high-quality photos that accurately represent items
  • Write honest and detailed descriptions
  • Include relevant information about condition, size, and features

5.2 Prohibited Content

  • Adult content, nudity, or sexually explicit material
  • Violent, disturbing, or graphic content
  • Hate speech, discriminatory language, or offensive material
  • Content that promotes illegal activities
  • Spam, advertisements, or irrelevant promotional content

5.3 Item Listings

Best Practices for Listings:

  • Use multiple photos showing different angles
  • Clearly state the condition (new, used, refurbished)
  • Include dimensions, brand, model, or other specifications
  • Set fair and reasonable prices
  • Update availability promptly when items are sold

6. Safety Guidelines

Your safety is our top priority. Follow these guidelines to ensure safe and secure transactions:

6.1 Meeting Safety

  • Meet in public, well-lit areas with good foot traffic
  • Consider meeting at police station safe exchange zones
  • Bring a friend when possible, especially for high-value items
  • Trust your instincts - if something feels wrong, leave
  • Don't invite strangers to your home or go to theirs

6.2 Online Safety

  • Keep personal information private until you meet in person
  • Use TindaMo's messaging system for initial communications
  • Don't click suspicious links or download unknown files
  • Be cautious of deals that seem too good to be true

6.3 Transaction Safety

  • Inspect items thoroughly before making payment
  • Use secure payment methods when possible
  • Keep records of your transactions
  • Report any suspicious or fraudulent activity immediately

7. Reporting Violations

Help us maintain a safe community by reporting violations of these guidelines:

7.1 How to Report

  • Use the "Report" button on profiles, listings, or messages
  • Contact our support team through the help center
  • Provide detailed information about the violation
  • Include screenshots or evidence when relevant

7.2 What to Report

  • Harassment, threats, or abusive behavior
  • Fraudulent listings or suspicious activity
  • Inappropriate content or spam
  • Safety concerns or dangerous situations
  • Violations of these community guidelines

7.3 Our Response Process

We take all reports seriously and will:

  • Review reports within 24-48 hours
  • Investigate the situation thoroughly
  • Take appropriate action based on our findings
  • Follow up with reporters when necessary

8. Enforcement and Consequences

Violations of these guidelines may result in the following actions:

8.1 Warning System

First-time or minor violations typically result in a warning and guidance on how to comply with our guidelines.

8.2 Content Removal

Content that violates our guidelines will be removed, and users will be notified of the reason for removal.

8.3 Account Restrictions

Serious or repeated violations may result in temporary restrictions on account features such as messaging, posting, or bidding.

8.4 Account Suspension

Severe violations or repeated offenses may result in temporary account suspension.

8.5 Account Termination

The most serious violations, including illegal activities, threats, or persistent abuse, may result in permanent account termination.

8.6 Appeals Process

If you believe an enforcement action was taken in error, you can appeal through our support center within 30 days of the action.

9. Community Support and Resources

We're here to support you and help you succeed in our community:

9.1 Help Center

  • Comprehensive guides on using TindaMo effectively
  • Frequently asked questions and answers
  • Video tutorials and step-by-step instructions
  • Best practices for safe trading

9.2 Community Forums

  • Connect with other community members
  • Share tips and success stories
  • Ask questions and get advice
  • Stay updated on platform changes and features

9.3 Safety Resources

  • Local police safe exchange zones directory
  • Safety checklists for different types of transactions
  • Emergency contact information and reporting procedures
  • Educational content on recognizing and avoiding scams

10. Updates and Changes

These Community Guidelines may be updated from time to time to reflect changes in our platform, legal requirements, or community needs.

10.1 Notification Process

  • We'll notify users of significant changes via email
  • Updates will be posted on our website and in the app
  • Changes take effect 30 days after notification
  • Continued use of the platform constitutes acceptance

10.2 Feedback Welcome

We value your input on these guidelines. If you have suggestions for improvements or questions about specific policies, please contact our community team.

Last Updated: January 2025

Questions About Our Guidelines?

Need clarification on our community standards or want to report a concern? We're here to help:

Email

team@tindamo.store

Phone

+63 966 765 2125

Address

Cebu City, Philippines